Return and Exchange Policy

At Otis On Park, we are committed to providing you with the best possible shopping experience. To ensure transparency and clarity, please familiarize yourself with our return and exchange policy:

1. Returns and Refunds: Please be aware that we do not accept returns or issue refunds for your purchases.

2. Exchanges for Store Credit: Exchanges for store credit are available, but it's important to note that shipping expenses for these exchanges are the responsibility of the client.

3. Final Sale Items: Custom jewelry and items on sale are considered final sale, and thus cannot be returned or exchanged.

4. Non-Returnable and Non-Exchangeable Items: The following items are non-returnable and non-exchangeable:

  • Custom engagement rings
  • Wedding bands
  • Hermès handbags
  • Timepieces

5. Manufacturing Defects: In the rare event that you receive a purchase with a manufacturing defect, please promptly email us at within 48 hours of receiving the item. We are dedicated to doing our best to resolve such issues to your satisfaction.

6. Inspection of Returned Items: Otis On Park reserves the right to refuse any exchange if the item shows signs of wear, which will be assessed at the discretion of Otis On Park.

For further assistance or any inquiries, please don't hesitate to contact us at Your satisfaction is our priority, and we're here to assist you with any concerns or questions you may have.