At Otis On Park, we take pride in offering our customers a seamless shopping experience, and that includes a comprehensive shipping policy. Please take a moment to review the following terms and conditions regarding shipping and delivery:

1. Free Worldwide Shipping: We are delighted to offer complimentary worldwide shipping for most orders. This cost-saving benefit is our way of enhancing your shopping experience.

2. Special Handling for High-Value Orders: For high-value orders that necessitate special handling and service, such as secured deliveries, airport collection or delivery, hand-carry courier services, or brokerage, we will provide you with a shipping quote. These high-value orders will be expertly handled by our trusted 3rd party shipping providers.

3. Tracking Numbers: For your peace of mind, we provide a tracking number via email for all orders. This number will allow you to monitor the progress of your shipment as it makes its way to you, using an insured express carrier.

4. Delays and Liability: While we strive for efficient deliveries, Otis On Park is not responsible for any delays incurred by our 3rd party shipping providers. The expected delivery dates are based on estimated timelines provided by these providers. Please note that our insurance coverage for your order ends once the package has been signed for. We cannot be held liable for lost shipments after the tracking status indicates that the package has been delivered. It's important to be aware that all applicable import duties, VAT, taxes, and similar charges are the sole responsibility of the receiving party. Please ensure that you are prepared for any customs-related fees in your respective country.

5. Contact for Special Requests: We are here to accommodate your unique requests and preferences. If you have any additional or special requirements, don't hesitate to reach out to us via email at contact@otisonpark.com.

7. Resolving Issues: While it's a rare occurrence, should any problematic situations arise with your international shipment, please rest assured that we are dedicated to finding a swift resolution. We will keep you informed at every step of the process, providing updates as we work to resolve any issues.

8. Agreement: By placing an order on our website, you are affirming your agreement to adhere to this shipping policy.